Exams

Whether it is before your exam, as part of the technical setup process, or on the exam day itself, we understand how frustrating and upsetting technical issues can be. That’s why our partnership with TestReach means that you will always be able to contact the right person to resolve your issue, quickly and effectively.

We advise students to pay particular attention to their email communications from us and TestReach during this time. This will make sure you are always contacting the best person to help you at every stage. You can also reference the website technical support banner that goes live the day of the exam on iii.ie for contact details on the day itself.

As with all exams, preparation is the key to success. It is really important that you familiarise yourself with the online exam day process, download the app as soon as it is made available to you and take steps to prepare the IT equipment you will be using well ahead of the day itself to avoid any unnecessary stress. This is particularly important for those of you sitting exams on company equipment as you may require additional support from your IT Department to facilitate this.

It is also essential that you make sure that your member record is up to date to facilitate communication with you throughout this process and to ensure that your identification checks are able to be completed on the day as your photo ID name must match that on your record.

Download Getting Set Up Guide

It is so important that you check your IT Equipment before the exam day and that you run all of these checks on the equipment you intend to use on the day.

Any students using a company laptop or device, please note that you may need permission from your IT Department to download the TestReach app or to run the TestReach systems check. We strongly recommend that all students complete this action ahead of the exam day and also make your IT Department aware of the systems requirements should further work be needed to facilitate your request.

If using your own device, we still recommend you engage with the checks ahead of the day particularly the systems check.

If you experience any difficulty downloading the app or accessing your TestReach account once set up, you can contact TestReach at +353 (1) 699 1385 or email support@testreach.com

Download Technical Requirements Guide

At this stage you will have downloaded the TestReach App onto the computer/laptop you are using on the day and logged in to the App, set up your user account and run all of the systems checks necessary.

To make sure that you are exam day ready, once your slot is booked, we ask all students to familiarise themselves with the online exam environment by completing the Fixed/Flexible Canvas Tutorial within the App and to read the exam regulations document (relevant for the exam you are sitting) to make sure you understand everything or seek clarity where necessary.

Download Exam Day Ready Guide

There are many ways in which the team at the Institute can help and support members after their exam both ahead of and after results are released.

For information about the dates results will be available for your recent exam sitting, you can visit our key dates page and to find out more about pass rates, the results process and post results options, log into the member area or contact a member of the team memberservices@iii.ie

If you are unsure about the exam process in any way, you can reach out to a member of our Member Services Team for help at any time to chat through concerns or worries.

memberservices@iii.ie | 01 645 6670