Feedback and Compliants

As part of our commitment to maintaining high levels of professional customer service, we have a thorough complaints investigation system in place to ensure complaints are fully dealt with promptly.

Formal Complaints Procedure

If you wish to make a formal complaint, please see the 3-step procedure below.

Step 1: Submit the details of your complaint using the form below. Include the impact on you and the remedy you are seeking. You will receive an acknowledgment within 5 working days of submission and a full response within 15 working days.
Step 2: If the initial response does not resolve your complaint, you may request a review by writing to our Chief Executive. Please do so within 15 days of receiving our full response per step 1. The Chief Executive will acknowledge your request within 5 working days and provide a response within 15 working days.
Step 3: If you are also unsatisfied with the Chief Executive's response, you may appeal to the Chair of the Board of Directors, stating why you are dissatisfied. Please do so within 15 days of receiving the Chief Executive’s response. The Chair (or their nominee) will respond within 15 working days.

Complaints and Feedback

If you have cause to make a formal complaint please fill provide your contact details and an overview of your complaint in the form below.